Privacy Policy

Last updated: May 15, 2026

This Privacy Policy explains how NutriKids ("NutriKids", "we", "us", or "our") collects, uses, shares, stores, and protects information when you visit our website, create an account, place meal orders, communicate with us, or use any NutriKids ordering or support features.

NutriKids provides meal planning, ordering, and delivery support for children through participating schools, daycares, campuses, families, approved commercial kitchens, delivery partners, and payment providers. Because our services may involve children, meal preferences, cultural menu preferences, allergy notes, and school or daycare delivery details, we treat this information carefully and use it only for the purposes described below.

1. Information We Collect

We may collect information that you provide directly to us, information generated through the ordering process, and limited technical information from your browser or device.

• Parent or guardian account information: name, email address, phone number, login credentials, role or access type, and account activity.
• Child and delivery information: child name or children's names where provided, class or grade, total number of children for campus orders, selected school or daycare, campus/location, one-line campus address, delivery days, meal selections, menu type, cultural flavour preferences where provided, service period, and order notes.
• Dietary and allergy information: allergy notes, special diet selections, substitution requests, restrictions, or other meal-related instructions that you choose to provide.
• School, daycare, or administrator information: organization name, campus information, staff contact details, role-based access, and delivery coordination details.
• Order and cart information: selected items, quantities, prices, cart contents, order history, delivery schedule, payment status, and related transaction records.
• Payment information: we may receive payment status, transaction identifiers, payment method type, and related checkout information from payment processors. NutriKids should not collect or store raw credit card numbers directly on our website.
• Messages and support requests: information submitted through contact forms, the message popup, emails, or other support communications.
• Technical information: IP address, browser type, device information, timestamps, pages visited, cookies, and logs used to keep the website secure and functioning.

2. How We Use Information

We use personal information to operate NutriKids and provide meal ordering and delivery services. This may include using information to:

• Create and manage parent, school administrator, and daycare operator accounts.
• Allow parents or guardians to select a campus, choose delivery days, build a cart, place orders, and proceed to checkout.
• Prepare and coordinate meals based on the selected menu, delivery day, campus, cultural menu preferences where provided, and child receiving the meal.
• Share necessary meal, allergy, dietary, and delivery details with appropriate NutriKids staff, approved commercial kitchens, schools, daycares, delivery personnel, and service providers.
• Process payments, record payment status, issue receipts, and maintain order records.
• Respond to questions, support requests, quote requests, and service messages.
• Maintain service quality, troubleshoot issues, prevent fraud, secure accounts, and protect the website.
• Comply with legal, regulatory, accounting, tax, insurance, safety, and contractual obligations.

3. Children, Parents, and Guardians

NutriKids services are intended to be used by parents, guardians, school administrators, daycare operators, and authorized adults. Children should not create accounts or submit information directly through the website.

Information about a child or group of children should be provided by a parent, guardian, school, daycare, or authorized adult only when needed to place, prepare, deliver, or support a meal order. Parents, guardians, schools, and daycares are responsible for keeping child names where provided, class or grade, total child count, campus selections, campus address details, allergy notes, dietary restrictions, and delivery instructions accurate and up to date.

4. Allergy, Dietary, and Food-Related Information

Allergy notes, dietary restrictions, and special meal instructions may be important for food preparation and delivery. We use this information to help coordinate meal orders and communicate necessary instructions to the people and service providers involved in preparing or delivering the order.

Please provide only information that is accurate and necessary for the meal service. NutriKids is not a medical provider, and information submitted through the website should not replace direct communication with your child's school, daycare, physician, or other appropriate professional where needed.

5. How We Share Information

We do not sell personal information. We may share information only where reasonably needed to operate NutriKids, complete an order, provide support, or comply with legal obligations. This may include sharing information with:

• Participating schools, daycares, campuses, and authorized staff for delivery coordination and order support.
• Approved commercial kitchens, kitchen staff, catering partners, and delivery personnel involved in preparing or delivering meals.
• Payment processors and checkout providers that process payments securely.
• Website hosting, database, email, messaging, analytics, security, and technical service providers that help operate the website and ordering system.
• Professional advisors, insurers, auditors, or legal authorities where required or permitted by law.
• A successor organization if NutriKids is involved in a merger, sale, financing, restructuring, or transfer of business assets, subject to appropriate protections.

6. Cookies and Website Technologies

Our website may use cookies and similar technologies to keep users signed in, remember basic preferences, support cart functionality, protect the website, understand website usage, and improve the service. You may be able to disable cookies in your browser, but some features, including login and ordering, may not work properly without them.

7. Payment Processing

Payments should be handled through secure third-party payment providers. Those providers may collect and process payment information according to their own privacy and security practices. NutriKids may store order totals, payment status, payment provider references, and related transaction records, but we should not store raw card numbers on our website.

8. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. These safeguards may include role-based access, session controls, password protection, secure hosting practices, database controls, and limited access to sensitive meal or dietary notes.

No website, database, or transmission method is completely secure. Please use a strong password, keep your login information private, and contact us if you believe your account or information has been accessed without authorization.

9. Data Retention

We keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide services, maintain order history, support food safety and delivery records, resolve disputes, comply with accounting or legal obligations, and protect our business. When information is no longer needed, we may delete, anonymize, or securely retain it as required or permitted by law.

10. Access, Correction, and Deletion

You may request access to, correction of, or deletion of personal information associated with your NutriKids account, subject to legal, safety, accounting, operational, or contractual requirements. We may need to verify your identity before responding to a request. Parents and guardians may also ask us to update or remove child-related information where appropriate.

11. Third-Party Links and Services

Our website may link to third-party websites or use third-party services, including payment processors, messaging tools, or school and daycare systems. Their privacy practices are governed by their own policies. Please review those policies before providing information to third parties.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time as our services, ordering tools, legal obligations, or business practices change. The updated version will be posted on this page with a new "Last updated" date. Continued use of the website or services after an update means the revised policy applies going forward.

13. Contact Us

If you have questions about this Privacy Policy, want to update your information, or wish to make a privacy request, please contact NutriKids through the contact form or message popup on this website.